FAQ
Where are you located?
We are based in Los Angeles, California.
Do you ship?
We do! Shipping charges are reflected at checkout.
Do you offer vegan options?
We do! Our Marinara Classico is vegan friendly. All products are all non-GMO verified.
How long will my Ciao Pappy stay fresh?
The shelf life for the Marinara is 2 years. After opening, it can be refrigerated for up to 10 days.
How do you handle refunds?
If jars are received damaged or unsatisfactory, we greatly apologize. Please email us at francesca@ciaopappy.com as soon as you notice an error in your order. Providing your order number is required, and we will be able to honor refunds within 30 days of your purchase.
You will be refunded the sales price associated with the error for credit card payments. Please email us immediately if you receive an unsatisfactory delivery.
Can I cancel my order?
Cancellations must be made within 24 hours. After this grace period, no refund or store credit will be given.
What are your shipping policies?
General Information
All orders are subject to product availability. If an item is not in stock when you place your order, we will notify you and refund you the total amount of your order using the original payment method.
Delivery Location
Items on our website are only available for delivery to addresses in the United States. Any shipments outside of the United States are not available at this time.
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within two to three business days of the date of your order. Business days mean Monday to Friday, except holidays.
Please note we do not ship on Sundays.
The delivery date may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To determine how much your order will cost, add the items you want to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
Additional shipping charges may apply to remote areas or large or heavy items. You will be advised of any charges on the checkout page.
Sales tax is charged according to the province or territory to which the item is shipped.
Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at ciao@ciaopappy.com.
